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Refund Policy

At Hitiya.com, we strive to provide a trustworthy platform connecting buyers and sellers. Please read our refund policy carefully to understand how refunds are managed on our site.

1. Responsibility for Refunds

  • Hitiya acts solely as a platform and does not handle refunds directly.

  • All refund requests, returns, and disputes are the sole responsibility of the seller who listed the product.

  • Buyers must contact the seller directly for any issues regarding refunds, product defects, or returns.

2. Refund Timeframe

  • Buyers can request a refund within 5 days after the product is delivered.

  • Any refund requests made after this 5-day period may not be accepted unless otherwise agreed upon between the buyer and seller.

  • It is the responsibility of the seller to respond promptly to refund requests within this timeframe.

3. Seller’s Refund Obligations

  • Sellers are responsible for clearly communicating their refund and return policies on their product listings.

  • Sellers must handle refund requests promptly and professionally, in accordance with the policies they provide.

4. Shipping and Return Costs

  • Any shipping costs related to returns or exchanges are the responsibility of the seller unless otherwise agreed between the buyer and seller.

  • Buyers and sellers should mutually agree on how return shipping charges are handled before proceeding.

5. Disputes and Resolution

  • Hitiya may assist in mediating disputes but is not obligated to intervene or resolve refund-related conflicts.

  • If buyers and sellers cannot resolve issues amicably, they may seek resolution through applicable consumer protection authorities or legal channels.

6. No Refunds from Hitiya

  • Since Hitiya does not sell products directly, we do not provide refunds or accept returned items. All financial transactions occur between buyers and sellers.

7. Contact

  • For any questions related to refunds, buyers and sellers should first contact each other.

  • For platform-related support, contact us at:

Thank you for using Hitiya. We encourage all users to maintain clear communication and fair practices to ensure a positive marketplace experience.