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Return Policy

Return Policy for Hitiya

At Hitiya.com, we provide a platform for sellers to list their products directly to buyers. Please read our return policy carefully to understand how product returns are managed.

1. Responsibility for Returns

  • All returns are the sole responsibility of the seller who listed the product.

  • Hitiya does not handle or facilitate the return process.

  • Buyers must contact the seller directly for any return requests or issues.

2. Return Eligibility

  • Products may be returned within 5 days of delivery, subject to the seller’s return policy.

  • Sellers should clearly specify any return conditions or restrictions on their product listings.

3. Return Process

  • Buyers and sellers should communicate directly to agree on the return terms, including condition, packaging, and timing.

  • The buyer is responsible for returning the product in its original condition unless otherwise agreed with the seller.

4. Shipping and Return Costs

  • Return shipping costs are generally the responsibility of the seller unless otherwise agreed between the buyer and seller.

  • Both parties should agree on who will bear the shipping cost before the return is processed.

5. Seller’s Responsibilities

  • Sellers must provide clear return instructions and respond promptly to return requests.

  • Sellers are responsible for inspecting returned products and issuing refunds or replacements as applicable.

6. No Returns through Hitiya

  • Hitiya does not physically receive or handle returned products.

  • We do not provide return shipping services or refunds directly.

7. Dispute Resolution

  • Hitiya may assist in mediating disputes but is not responsible for resolving return-related conflicts.

  • Buyers and sellers should try to resolve disputes amicably or seek external resolution if needed.

8. Contact Information

  • For any platform-related support, contact us at:

Thank you for choosing Hitiya. We encourage open and fair communication between buyers and sellers to ensure a smooth return experience.